Delete your account

You can delete your UBee account and its data yourself, from inside the app. If you no longer have the app installed, you can ask us to do it for you.

Operated by WooWay LLC, a Virginia (USA) limited liability company · Last updated: October 2026

Related: Privacy Policy · Terms of Service

1. Delete it yourself, in the app

This is the fastest route and needs no waiting on us.

1. Open UBee and sign in.
2. Go to the Me tab.
3. Open Settings & Privacy.
4. Open Account.
5. Choose Delete Account, and confirm.
6. Confirm your identity when prompted.

You may be asked to sign in again, or to re-enter your password, before the deletion goes through. This is a security step that confirms it's really you.

2. Request deletion without the app

If you've uninstalled UBee, lost access to your device, or can't complete the steps above, email [email protected] and ask us to delete your account. To help us find the right account and confirm it's yours, please send the request from the email address associated with your UBee account, and include your display name if you remember it.

We may need to verify your identity before acting, so that nobody else can delete your account. We'll respond within the time limit required by the law that applies to you — for example 30 days under the GDPR, or 45 days under the CCPA, subject to any extension the law allows. You can also submit this as a formal privacy request in the app under Me → Settings & Privacy → Account → Manage your data.

3. What happens when you delete

Deletion is not instant-and-irreversible, by design — the grace period exists so an accidental or impulsive deletion doesn't cost you everything.

• Immediately. Your account is deactivated and hidden from other users.
• For 30 days. You can restore the account by simply signing back in. Nothing is lost during this window.
• After 30 days. Your account is permanently deleted and can no longer be restored. Section 4 and Section 5 say exactly what that means.

4. What is removed, and what keeps its place

When the 30-day grace period ends:

• your sign-in record is removed;
• your profile is erased — display name, avatar, email address, date of birth, "About me", your hometown and current-area selections, contact methods, the settings for who can see your profile details, and your preferences;
• your friends, friend requests and group memberships, the blocks and "Don't allow" choices you made, your likes, your notifications and activity, the record of groups you left or were removed from, the record of which versions of our Terms and Privacy Policy you were shown and accepted, and the notification tokens for your devices are deleted, and any data download you requested stops being available;
• the words of your posts, comments, replies, Moments and messages are erased. Where other people replied, your post or comment can keep its place as a placeholder marked as deleted, with no name or picture, so their replies aren't lost. In a conversation, the other person keeps their own messages and sees yours as "Message deleted"; and
• your reactions in chats are removed.

5. What may be kept, and why

We'd rather tell you this plainly than let you discover it later. A limited amount of information can outlive your account:

• What other people wrote. Replies and messages other people wrote stay — they are theirs. Copies someone made outside UBee, such as a screenshot, are beyond our reach.
• A minimal record of the account. An internal account ID; when the account was created, and when and why it was deleted; how it signed in; any suspension on it; and a few settings and counters (such as the app theme and who may message you). No name, contact details or other profile information. Other people's conversations and our deletion checks depend on it, so it's kept for as long as UBee operates. The records behind the Units counter stay tied only to that ID.
• Reports. Reports you made, and reports about your account, stay as moderation records. A report keeps its own copy of what was reported, so it can still be reviewed after the content is gone: for a post, Moment, reply or comment, with the name shown with it (and, for a reply or comment, what it was answering); for an account, its name and "About me"; for a message, the messages just before it, and for a conversation, its latest messages. The most serious categories keep more. If a report has no copy of its own, the content it's about isn't erased until the report is closed.
• Privacy requests. Records of privacy requests you made, including the name and email address given with them, are kept as the record that we handled them.
• Content that must stay. Content hidden by a moderator, waiting for review, connected to a child-safety report, or connected to a legal hold is kept, hidden from everyone, for as long as required. If either person in one of your conversations is under a legal hold or a child-safety preservation, your words in that conversation are kept, hidden, until that ends, and are then erased. If your account is under a legal hold, or there is an open child-safety report about it, the final deletion waits until that is resolved.
• Safety, security, and abuse records. Records needed to prevent fraud, abuse, and block-evasion, and to keep the community safe, are kept for a limited period.
• Child-safety reports and legal holds. If we filed a child-safety report or received a valid legal preservation request, we keep the relevant information for the period the law requires — for child-safety reports, at least one year, and longer where required — independently of, and after, account deletion.
• Legal and support records. Information we need to comply with the law, resolve disputes, or enforce our agreements.
• Backups. Residual copies can persist in periodic backups for a limited time until they're overwritten.

The full detail, including our retention table, is in Section 19 of the Privacy Policy.

6. Alternatives to deleting

If the reason you're here is a specific problem rather than wanting to leave, there may be a smaller fix:

• Someone is bothering you. You can block or mute them — blocking works in both directions and stops further contact and visibility.
• Too many notifications. You can turn push notifications off in your device settings without touching your account.
• You want your data, not deletion. You can download a copy under Me → Settings & Privacy → Account → Manage your data → Get a copy of your data.
• You want to correct something. Most profile details can be edited directly in Me → Settings & Privacy.

7. Contact

For deletion requests and any other privacy question, email [email protected]. For general help, use [email protected].